# Privacy Policy — Pro Crawlspace Repair
**Last updated: October 4, 2026**
Pro Crawlspace Repair (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect through procrawlspacerepair.com, how we use it, and your choices.
## Information we collect
**Information you provide directly.** When you contact us through our website forms, by phone, or by email — for example to request an inspection or a quote — we collect your name, email address, phone number, property address, and any details you share about your project.
**Information collected automatically.** We use Google Analytics to understand how visitors use our site. This collects anonymized data such as pages visited, time on site, browser type, and approximate location. We do not use this data to identify you personally.
## How we use your information
We use the information you provide to:
– Respond to your inquiries and schedule inspections or estimates
– Provide quotes, proposals, and invoices (including through QuickBooks)
– Communicate about scheduled work
– Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
## SMS / Text messaging
If you provide your mobile phone number and opt in to receive text messages from us (for example, appointment reminders or project updates):
– **No sharing of mobile data.** Mobile information, including phone numbers and SMS consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging services you requested.
– **No sale of consumer data.** We do not transfer or share consumer personal data, including SMS registration data, with external organizations except for essential service providers needed to deliver our services and as required by law.
– **Safeguards.** We limit access to your information to authorized personnel only, require confidentiality from our service providers, and use administrative and technical protections to prevent unauthorized sharing of user data.
– **Opting out.** You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us directly at the details below. Message and data rates may apply.
– **Message frequency.** Message frequency varies based on your interactions with us. You may receive up to 4 messages per month.
## Third-party services
We use a small number of trusted services to run our business, each with its own privacy practices:
– **Google Analytics** — website traffic analysis
– **Google Business Profile** — customer reviews and business listing
– **QuickBooks** — invoicing and customer records
– **Google Workspace** — business email
## Cookies
Our site uses cookies for basic functionality and Google Analytics. You can disable cookies in your browser settings, though some site features may not work as intended.
## Data retention
We keep customer records (contact details, project history, invoices) for as long as needed to run our business and meet tax and legal record-keeping requirements.
## Your rights
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal record-keeping requirements). Contact us using the details below and we will respond promptly.
## Children’s privacy
Our services are directed at property owners. We do not knowingly collect information from children under 13.
## Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision.
## Contact us
Questions about this policy or our SMS communications:
Pro Crawlspace Repair
26759 Osborne Rd, Columbia Station, OH 44028
Phone: 833-372-7669
Email: matt@procrawlspacerepair.com